• Voice services
  • International telephone numbers
  • Intelligent network numbers: 900, 901, 902
  • Premium services: 803, 806, 807, 905 lines
  • IP Telephony
  • Call recording
  • Virtual geographic numbers
  • Multiconference
• SMS Services
• Fax
• TPV charging services
• Control Panel
• Virtual ACD

Call recording

The call recording service enables you to store the received calls of your company.

This service is available in two modalities:

• Recording of all phone calls: the system stores all received calls.
• Recording under request. The agent decides what conversations (or part of a conversation) wishes to record in the same moment the phone call is carried out, through de dialing of DTMF codes, or through the on line module of agent.

Recordings are stored as .wav files and are accessible in the Control Panel for posterior treatment (consultation, reproduction, exportation...).

Main advantages

• Recording calls in companies and call centers is more and more used for checking the content of a maintained conversation, transcribing telephone orders, facilitating education and agents supervising, carrying out telephone contracts and generally, improving Customer Service quality.
• The search and reproduction of stored telephone calls is very easy, because it can be done from multiple criteria: by call line, destiny, date, length, source number...
• The storage of recorded calls is carried out in the servers of Masvoz. In this way you do not have to invest on servers or saving memory.
• The launching of the service is very quick and does not need any investment in systems or additional equipment.
• Security and confidenciality of recordings is guaranteed. The system complies with the obligations of the Organic Law of Data Protection (in Spanish LOPD) and the regulations related to it.
• Masvoz offers the possibility of applying the recording service to the outgoing telephone calls of your company.