Cloud Contact Center
The contact center platform that fits perfectly into your business
The Masvoz Cloud Contact Center is a fully-fledged Contact Center platform with all the business advantages of the cloud plus the powerful features of intelligent telephony:
- Easily manage large flows of incoming and outgoing calls with flexibility and efficiency.
- Maximize the results of your campaigns with its high performance and advanced tools for configuration, calls management, supervision and reporting.
- Optimize your resources, save unnecessary investments in equipment or in long deployments and minimize your costs thanks to the cloud telephony and IP telephony technology.
Features and benefits
Set up your Contact Center in a few hours, and manage your campaigns with versatility, flexibility and ease of use. Forget the headaches of large deployments, complicated interfaces and costly investments.
- Powerful and efficient. Thanks to an advanced suite of features, the platform manages large volumes of incoming calls in an intelligent and optimum manner.
- Immediate activation. The permanent availability of the cloud facilitates the initial delivery and configuration of the service.
- No additional investments. Cloud Contact Center perfectly adapts to the infrastructure of the client, and therefore does not require any further investments in equipment or software.
- Flexible and scalable. Feel free to reduce or extent capabilities and users instantly, adapting the resources to the changing needs of your business.
- Easy to use. Access the system from any device through an intuitive web interface specifically designed to maximize productivity of agents and supervisors.
- Multisite. Deliver a unified contact service from multiple national or international geographical locations thanks to the power of the cloud.
- Seamless integration. A complete suite of APIs allows for perfect integration with corporate management tools like CRMs or ERPs.
- Always up to date. Automatic version updates in the cloud, transparently for you and impactless for your service.
- Secure platform. Fully protected platform, mirrored in multiple data centers which assures service continuity and secure processes.
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